Key Words


• Emulate
• Harmonize
• Crew Accomodations
• Ground Transportation
• Automation
• Service Solutions
• Hotel Rates
• LMS
• Crew Rez®

• Customer Service
• Billing and Reconciliation
• US Occupancy Tax Optimization
• Reconciliation
• Connectivity
• Benefits to the Hotel
• Benefits to the Airline
• Hotel Sourcing

Executive Team Members


• Antone Bencich
• John Butterly
• Chris Holdsworth
• John Holdsworth
• Steve Tollefson
• Bill Watson

Emulate

The TLX platform accepts data from the airlines crew management system and then runs that data in accordance with the business rules associated with the airlines layover rules that affect the hotel stay and uses the resulting data to communicate needs and changes to the hotels.

Harmonize

The TLX system converts the data from "airline layover" terminology into a format which is easily understandable to hotels and hotel systems

Crew Accommodations

Crew hotels which conform to the rules established by airline management and accepted by crew hotel committee's for hotel services and features including safety and security and are acceptable with the budget parameters.

Ground Transportation

Includes vans, cars and taxi's both hotel managed and independent which transport crew members to and from hotels and between airports within the same region. The TLX Crewrez® system provides a monthly forecast of ground transportation requirements and will shortly be able to provide a direct link to ground transportation vendors offering the same change management services and billing service that we do for hotels.

Automation

TLX's Crewrez® platform contains both a Layover Management System (LMS) managing hotels and a Transportation Management System (TMS) managing ground transportation. The platform interfaces with the airline Crew Management System (CMS) on a near real time basis, processing all data that affects both Hotels and Ground Transportation and communicates all forecasts, changes and post departure reconciliation and billing to the various vendors. Less than 3% of all transactions require manual intervention.

Service Solutions

TLX offers a fully staffed customer service center 24x7x365 supporting airlines, crew members, hotels and ground transportation vendors. Team members have strong backgrounds in both airline and hotel operations.

Hotel Rates

Are extremely dynamic and change frequently according to supply, demand and shifting distribution channels. TLX has the volume of rooms and analytical tools which allow us to obtain the best possible rates at the highest quality hotels for our customers.

LMS

The Layover Management System (LMS) is the application which manages all hotel requirements automatically from the time of forecasting, through all operating conditions and to post departure reconciliation and billing.

Crew Rez®

TLX's technology platform for managing all crew hotel and ground transportation requirements. CrewRez interfaces directly with the airline's CMS and manages all aspects of the crew layover from forecasting requirements to post departure reconciliation and billing with hotels and ground transportation. This relieves the airline of manual processes and creates efficiencies and accuracy creating significant cost savings.

Customer Service

The TLX Customer Service center in Scottsdale AZ operates 24x7x365 and offers service to crew, all airlines, all hotel departments and ground transportation vendors. We offer personal service and do not put you through a voice response system. We attempt to resolve any issues before they become a problem.

Billing and Reconciliation

The TLX Crewrez® system generates an automatic detailed monthly statement (reverse invoice) shortly after the month's end and sends directly to the hotel for review. With this system the hotel does not need to generate folios. Any questions are resolved directly with TLX and once the hotel signs off, TLX advises the airline to process for direct payment. This system is compliant with the Sarbanes Oxley audit test requirements reducing the need for further audit testing by the airline.

US Occupancy Tax Optimization

TLX Crewrez® automatically reviews the monthly activity and adjusts to maximize the US occupancy tax exemption for the airline customer.

Reconciliation

As part of the automatic reverse invoice process Crewrez® automatically reconciles all activity against the data that has been automatically processed from the airline crew management system, anything not going through the system is rejected for manual review by TLX. This reduces work load for both hotels and airlines and ensures compliance by all parties.

Connectivity

The TLX Crewrez® system has a direct interface in place with the Sabre CMS platform and a number of proprietary systems and can easily be interfaced to any other CMS

Benefits to the Hotel

The TLX system allows the hotel to better schedule housekeeping, schedule and manage ground transportation, significantly reduces billing activity. Forecasting is made accurate and easy and the hotel is able to provide the airline crew with the same service they provide to other frequent travelers.

Benefits to the Airline

Significant cost reduction through automation and by eliminating unnecessary steps. Improved forecasting and cost control for purchasing and accounting. Process improvements eliminate burdens on system operations, scheduling and stations as well as reduction of crew grievances.

Hotel Sourcing

TLX uses a number of automated tools such as yield management, tax optimization and housekeeping scheduling in conjunction with its deep knowledge and connections within the hotel industry as well as understanding local market conditions around the world to offer hotel contracting and sourcing for airlines. Our focus is on the crew market and we specialize in understanding the unique needs of airline crews and are able to bring considerable leverage to achieve optimum price value relationship for our airline customers.